FAQs for The Boomer Room
We aim to make your shopping experience clear and rewarding. If your question is not answered here, please contact us and we'll respond as quickly as possible.
1. General questions:
What do you mean when you say my product is ‘made-to-order’?
Our items are created and shipped directly to you on an individual basis. They are not mass manufactured or stored in warehouses, but created when you place your order.
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When I order multiple products will they all arrive at the same time?
Even though you may place an order for multiple items, they may be created by different product providers and will arrive separately. For example, if you place an order for a mug and a pint glass in the same order, they are not created by the same provider. But, don’t worry - You will receive shipping updates and tracking from each!
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How do I find the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
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Where do you ship?
We currently ship exclusively to addresses in the United-States.
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How long does it take to ship my order?
Once you've placed your order, it usually takes 1-3 days in production before being shipped.
Standard delivery time from date your order is placed until it arrives at your destination varies from approximately 10-16 days.
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2. Payment:
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What payment methods do you accept?
You can purchase on our website using a debit or any major credit card.
We additionally accept PayPal, Apple Pay, Venmo and Google Pay.
You can choose these payment methods at the checkout page.
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Why does my receipt say Volunteer Relations Consulting Group?
Volunteer Relations Consulting Group is the parent company of TheBoomerRoom.com and all official paperwork goes through Volunteer Relations.
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3. Returns:
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Do you accept returns?
We currently don’t offer returns and exchanges as our products are made-to-order, however, if there’s something wrong with your order, please let us know by messaging us and we will work with you to best resolve any issues!
We don't normally accept cancellations as the order is sent for production as soon as the order is placed. If you wish to request a cancellation, please contact us as soon as possible - if the order has not been produced we can cancel it for you.
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please message us with photos of wrong/damaged items and we’ll sort that out for you.
If your item is wrong or damaged:
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please message us within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
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